Refund policy

Return and Refund Policy

We want you to enjoy your coffee. If something is wrong with your order, please contact Coffee Searer at info@coffeesearer.com so we can help.

Returns and exchanges

Because coffee and beverages are food products, we do not accept physical returns or exchanges, whether opened or unopened. This does not prevent us from providing a refund or replacement for a problem with your order, as described below. Please do not mail coffee back to us.

Damaged, incorrect, missing, or defective items

Please check your order when it arrives and report damaged, incorrect, or missing items within 14 days of delivery. If you discover a product defect later, contact us promptly after discovering it. If your order has not arrived, please contact us so we can investigate.

Email info@coffeesearer.com with your order number or other proof of purchase and a description of the problem. We may request photographs of the product or packaging when relevant.

For confirmed damage, missing or incorrect items, or a product defect, we will arrange a replacement at no additional cost or a refund for the affected items, including applicable taxes. If we refund the entire order because of such a problem, we will also refund its original shipping or delivery charge.

Taste preferences and changes of mind

If your coffee is not what you expected, please contact us within 14 days of delivery. We are happy to discuss your concerns and offer brewing guidance. Refunds or replacements based solely on personal taste preferences or a change of mind are considered individually and are not guaranteed.

Order changes and cancellations

To request a change or cancellation, email info@coffeesearer.com as soon as possible. We will confirm whether we can accommodate your request. Changes and cancellations cannot be guaranteed once roasting, preparation, or fulfillment has begun. Approved cancellations will be refunded.

Subscriptions

This policy applies to each subscription delivery. You may pause or cancel future subscription orders before your next scheduled charge.

Pausing or cancelling a subscription does not automatically cancel or refund an order that has already been charged. For an existing order, please contact us promptly using the cancellation process above.

Refund processing

We will notify you by email when a refund is approved. We issue approved refunds to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the credit.

If you have not received your refund within 15 business days of approval, please contact info@coffeesearer.com.

Your rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection laws.